Refund & Cancellation Policy

Last updated: February 7, 2026

This policy outlines the terms for subscription cancellations and refund requests for DocuSphere's paid plans. All payments are processed by Paddle, who acts as our Merchant of Record.

1. Free Plan

DocuSphere offers a free tier for both DocFlow and Background Remover services. The free plan has no associated costs and requires no cancellation — you can use it indefinitely within the specified usage limits.

2. Subscription Billing

• Paid subscriptions are billed on a monthly recurring basis
• Billing is processed securely through Paddle, our Merchant of Record
• Your subscription automatically renews at the end of each billing period unless cancelled
• Usage limits (documents, images) reset at the beginning of each billing cycle

3. Cancellation

You may cancel your subscription at any time through your account's Subscription page. When you cancel:

• Your paid plan remains active until the end of the current billing period
• You will not be charged for the next billing period
• After the billing period ends, your account will revert to the free plan
• Your uploaded files and generated content will be retained and accessible on the free plan

4. Refund Eligibility

We want you to be satisfied with DocuSphere. Refund requests are evaluated on a case-by-case basis:

Eligible for Refund

• Service issues: Significant service outages or technical issues that prevented you from using the platform for a substantial portion of your billing period
• Billing errors: Duplicate charges, incorrect plan charges, or charges after a valid cancellation
• First-time subscribers: If you are unsatisfied within the first 7 days of your initial paid subscription, you may request a full refund

Not Eligible for Refund

• Partial month usage — we do not offer pro-rated refunds for unused portions of a billing period (except as noted above)
• Failure to cancel before renewal — it is your responsibility to cancel before the next billing cycle
• Dissatisfaction with AI-generated results — background removal and document processing produce automated output that may vary in quality
• Account suspension or termination due to Terms of Service violations

5. How to Request a Refund

To request a refund:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your account email address and a description of the issue
3. We will review your request and respond within 5 business days

Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.

6. Plan Changes

• Upgrading: Takes effect immediately. You will be charged the difference for the remainder of the current billing period, or a new billing cycle may begin depending on the plan.
• Downgrading: Takes effect at the end of the current billing period. You retain access to the higher-tier features until then.

7. Contact Us

For billing questions, refund requests, or cancellation assistance:

Email: [email protected]

For details about how payments are processed, please refer to Paddle's terms and conditions, as Paddle is the Merchant of Record for all DocuSphere transactions.