Privacy Policy

Last updated: February 7, 2026

DocuSphere ("we," "our," or "us") operates the DocuSphere platform, providing document automation and AI-powered background removal services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Username
• Password (stored securely using one-way hashing)

Uploaded Content

To provide our services, we process:

• DocFlow: Word templates (.docx) and Excel data files (.xlsx) you upload for document generation
• Background Removal: Images you upload for AI-powered background removal

Usage Data

We automatically collect information about how you use our platform, including:

• Pages visited and features used
• Number of documents generated and images processed
• Subscription tier and usage counts
• IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents and images as requested
• Manage your account and subscription
• Send transactional emails (account verification, password resets, billing notifications)
• Monitor usage to enforce subscription limits
• Detect and prevent fraud or abuse

3. File Processing & Retention

Files you upload (documents, templates, images) are processed on our servers solely to deliver the requested service. We retain processed files for a reasonable period to allow you to download results. You may delete your files at any time through the platform. When you delete your account, all associated files are permanently removed.

4. Third-Party Services

We use the following third-party services:

• Paddle: Payment processing for subscriptions. Paddle acts as our Merchant of Record and handles all payment data. We do not store your credit card details. Paddle's privacy policy governs payment data processing.
• Resend: Transactional email delivery (account verification, notifications). Your email address is shared with Resend solely for email delivery purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security reviews

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information via your profile settings
• Deletion: Request deletion of your account and associated data
• Export: Download your generated documents and processed images
• Objection: Object to certain processing of your data

7. Cookies

We use essential cookies for session management, security (CSRF protection), and authentication. For more details, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]